As a customer, we want you to feel confident with every delivery from Bilico. If something is not right - for example, if an item is damaged, faulty or missing - we will help you quickly and easily via our complaint form. Make the claim directly on the website by filling in the form below.

What happens next?

We will deal with your complaint as quickly as we can - normally within 1-3 working days. In most cases, we will send you a replacement item with your next delivery, unless otherwise agreed.

🔧 Do you need help?
Do you have questions about a claim or need help filling in the form? Contact our customer service at info@bilico.se or call 010-214 66 96